Return & Exchange Policy – Vanguard Men

Requesting a Return or Exchange

To request a return or exchange, please contact us via email at support@vanguardmen.com within 30 calendar days of delivery. Include your:

• Order number

• Item(s) you wish to return or exchange

• Reason for your request

Our team will respond within 48 hours with further instructions.

To be eligible, the item must be:

• Unused and unworn

• In its original condition and packaging

• Securely packed to avoid damage in transit

Free Returns

We offer free return shipping for all eligible items. If the product shows signs of use or damage not caused during delivery, the return may not be accepted.

Order Cancellation

You may request an order cancellation within 24 hours of payment confirmation. After this period, your order will already be in processing and cannot be canceled.

Return & Exchange Conditions

• Items must be in unused condition, with all original packaging.

• Customer-altered or damaged products are not eligible.

• Exchanges are available for defective or damaged products.

Incorrect Shipping Address

Please ensure your shipping address is accurate at checkout.

• If a package is returned due to an incorrect or incomplete address, and you wish it to be re-shipped, the new delivery cost will be the customer’s responsibility.

• We are not liable for incorrect addresses, even on orders with free shipping.

Delivery Issues or Loss

In the rare case of package loss or carrier-related delivery issues, we will arrange a new shipment at no additional cost, and a new delivery timeline will apply.

Refunds

• Once your return is received and inspected, you will be notified by email regarding the status of your refund.

• Approved refunds will be issued to your original method of payment. Processing times may vary depending on your bank or payment provider.

📧 For all return or exchange inquiries: support@vanguardmen.com
🕙 Customer Service Hours: Monday to Friday, 10 AM – 6 PM (EST)